The only way, that I have found, for someone to see a process and know where it is in that process is to be set with a security level of Admin - is there another way?
I need to hand support over to my tier one guys so they can field questions for the users. These would be support people that are not involved in the processes. They only way I can find to let someone see all the processes is to make them Admin and that is not going to happen.
The business is against letting the end user see the processes they are involved in (like the security role will do) - they want it to come from the tier one support center. Unless I can push back with, "it's the only way."
Any thoughts on how to solve this?