How can approver reassign the workflow task


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In my workflow the Approver assigns a task if the assignee accepts a notification goes out to the client informing him of the assignee contact

if the assignee rejects how can the approver reassign - updating workflow status to "Not Started" did not make the assignee field modifiable.


2 replies

Userlevel 5
Badge +14

state machine should handle your requirement.

define a state machine with two states like:

A. assign task by approver

B. respond task by assignee

configure state machine so that default state is A. within the A state (branch) assign workflow task to the approver.

once approver responses the workflow task (and so defines an  assignee) change the state to B. within the B branch assign another workflow task to given assignee.

if assignee rejects the task change state machine state back A so that approver reassigns the task.

Badge +3

Thanks, it worked,  but at first I forgot to end my state machine and the administrator was none too happy

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