Hello, we created a support request automation service with Nintex workflows and we are sending emails through the "Send Notification" action to our company's providers using the default sharepoint smtp address (email@example.com) but with the "From" field is configured as (firstname.lastname@example.org).
The problem here is that some of our providers use an automated services to reply our emails and their service doesn't reply to the "From" field address (email@example.com) instead they reply to the original sender (firstname.lastname@example.org) and this is giving us problem because our support area doesn't get the answer from the provider system.
Is there a way to send the email from an address different from the SharePoint's default smtp address (email@example.com) instead of using the reply-to address ("From" field in Nintex's Send Notification action)? Possibly sending the email through a web service instead of nintex's "Send Notification" action.. I am not a developer so I don't know if its possible to do so.
I will appreciate any help.
That is not possible due to the fact the action is using the SharePoint built in functionality, that uses a defined SMTP and from address, as you noticed.