For the purposes of sending a task to a “shared mailbox”, I followed other’s suggestions and I am using a Request Data, without notification to individual people, and a separate email is sent to the shared mailbox after a pause.
This use to work fine. But now, after “complete task” is clicked, the workflow does not continue anymore. Previuosly, once "complete task" was clicked, and cannot be clicked a 2nd time. Now, it is available to click over and over, but the workflow never continues. Reading through many posts, It seems this issue is common, but I have not found a solution that works. Has anyone had this problem and come up with a solution?
I am also open to workarounds. I thought maybe I could use a flexi task instead, but is there a way to grab the Task ID in a flexi task so that a link can be provided in a url in the mail notification sent to the shared mailbox? This post talks about the Task ID not populated within a flexi task. Is there anyway to get the approval url by using a Flexi Task?
Any other suggestions? I have spent hours on this. I’d appreciate any help.
BTW, here are additional links that talk about issues with Request Data stalling.