I need to set up an escalation email to go to a Role or to an AD Group of users. The wizard does not seem to allow this. Anyone try this? I was hoping to not have to write any custom code.
Jason
I need to set up an escalation email to go to a Role or to an AD Group of users. The wizard does not seem to allow this. Anyone try this? I was hoping to not have to write any custom code.
Jason
I could be mistaken here but it seems that:
Wouldn't this work?
#2 option doesn't appear to be available in BlackPoint and if I configure a role with an AD Group member, the task is orphaned (no-one in groups get allocated the task).
Whereas if I use direct AD groups, the users get the task, but no email notification is sent.
I think the best option would be to log a support ticket on this and someone will take a look at this.
Thanks - I think we will, once we get our other major support issue resolved.
I imagine like my other post it may have something to do with multiple domains configured.
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