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Nintex Newbie

Nintex Workflow in SharePoint 2013 non-business hours

Nintex Workflow in SharePoint 2013 has escalation task that works for 5 days if "during business days only" is checked. However, the customer wants the excalation to work at 7 days without checking "During Business days only", and this does not work. The workaround has been to use 168 hours as time to escalation instead of days. Is there some reason 7 days should not work? Is it a bug

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