K2 Setup Manager stuck on Database Configuration

  • 16 February 2021
  • 0 replies
  • 39 views

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Issue

K2 Setup Manager stuck on Database Configuration with a message box saying: 
"Validating. Please wait."

 

Error Code

24628i2BE60217B62A6906.png

The installer trace log in %temp%K2 Setup Log shows that the process is stalling at the part where it compares the collation of the SQL server and the K2 database to ensure that it matches:

12:40:41:>> CommonMessages.CollationValid: Collation is valid for both instances, ensure they match...
12:40:41:>> CommonMessages.CollationValid: Server: SQL_Latin1_General_CP1_CI_AS
12:40:41:>> CommonMessages.CollationValid: Database: SQL_Latin1_General_CP1_CI_AS

 

No other message was written after this.

 

If you try to start the K2 service on this environment, you may also notice that it does not proceed when validating the license keys.
 

Resolution

This may suggest connection issues between your K2 server and the SQL server hosting the K2 database. Restarting both servers may resolve this issue.

 

 

 

 

 


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