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Nintex Newbie

Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

Whenver i create a task on the web it displays just fine any type of tasks

Request Data

Request Review 

Flexi Task

but on mobile it says its downloading items but the no Tasks are displayed.

 

 

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Nintex Newbie

Re: Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

*Screenshots

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Nintex Newbie

Re: Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

Hi!

Can you make sure the form is enabled to be shown in Nintex Mobile? Nintex Workflow relies on the setting of the task form to be shown in the app.

  1. Add your task action
  2. add a Nintex Forms for the task
  3. Go to form settings
  4. Check the mobile setting

11-07-_2019_15-45-29.png

 

Are there any other forms or tasks shown in the app? If not I'd suggest you log out and relog with your company account to reestablish the connection and see what happens then.

 

Is this the free Nintex Mobile version? That should indeed show all forms and tasks. If it is the AppStudio version though, there might also be a filter that excludes the Workflow from the app.

 

Hope this helps.

Best regards

Enrico

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Nintex Newbie

Re: Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

Checked all your settings but it was already enabled.

No other Task are shown although all the forms are shown

yes its the free version for testing purpose.

 

I also had updated nintex on the sharepoint farm.

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Nintex Newbie

Re: Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

Have you tried to disconnect all your accounts from Nintex Mobile and reconnect? I once had a similar problem where I missed some forms and tasks in the app but reconnecting the account solved it for me.

 

In addition: if you create a new workflow from scratch and add a task, does it show up in the app or is the problem true for all workflows?

 

Best regards

Enrico

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Nintex Newbie

Re: Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

I tried creating whole new site collection and workflow but same issue.

 

 

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Nintex Newbie

Re: Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

Hmm, I think you made everything correct. I suggest you reach out to support@nintex.com and try to work that out with them. They will check all the necessary configuration directly with you and should be able to fix the problem.

In that case it would be awesome to post the solution here as it might be of interest for other people too!

 

Best regards

Enrico

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Automation Master
Automation Master

Re: Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

while app synchronizes tasks it use to show how many tasks it found to download resp. how many tasks are there stil to download. can you see it found out any task to download.

 

is it problem just to sunchronize tasks? do new published forms synchronize correctly?

if you submit a form/item, is it delivered to sharepoint?

 

I'd as well recomenbded to remove a completelly reinstall nintex mobile app. it helped me a lot of times in similar scenarios, and that was only way to recover.

 

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Nintex Newbie

Re: Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

Tested these following scenarios.

recently i updated nintex on sharepoint 2016 dev environments to 4.4.1.0

 

since then i am unable to see any tasks on mobile it just says downloading... and All downloaded.

 

i tried republishing

new and old forms show correctly

new site collection new workflow produces same error

 

tried unistalling installing the app on both ios and android

 

created new sharepoint farm from scratch and installed nintex 4.4.1.0 with same issue

 

 

only thing works to revert to older nintex version using snapshot on dev farms

it shows tasks but request data task edit form is not visible when its responsive design and whole load of issues 

 

upgrade was suggested by nintex support.

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Automation Master
Automation Master

Re: Nintex Mobile not showing any tasks (although it shows item downloading and downloaded)

that really seems something got broken with upgrade...

 

does it experience problems with classic forms as well?

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