Hi there,
does anyone know if there is a possibility to postpone the escalation process, maybe to set a new delta with a webservice or an item update in a list?
Best regards
Marco
Hi there,
does anyone know if there is a possibility to postpone the escalation process, maybe to set a new delta with a webservice or an item update in a list?
Best regards
Marco
Marco,
Are you not able to setup the escalation rules within the action itself? Or are you trying to add a variable in case something differently happens?
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