Postpone escalation

  • 1 March 2018
  • 1 reply
  • 0 views

Badge +1

Hi there,

does anyone know if there is a possibility to postpone the escalation process, maybe to set a new delta with a webservice or an item update in a list?

Best regards

Marco


1 reply

Badge +17

Marco,

Are you not able to setup the escalation rules within the action itself? Or are you trying to add a variable in case something differently happens? 

Reply