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nderiley
Nintex Newbie

Nintex 2010 Email Notification FROM field incorrect

Hi All!

Using Nintex workflows 2010 with SharePoint 2010 - I have both a Site workflow with an email notification and a List workflow with a task notification exhibiting the same strange behavior.  The From email address in the published workflow is <system>@<domain> however users receiving emails see <system>-pilot@<domain>.  The -pilot is not in the current From field in either workflow. I tried also updating the body text to add some blank space in case a simple from email update is ignored by Nintex, but that did not work either.

Are there any known issues with the From field or email in general?  Is this caching somewhere?

Thanks!!

Erin

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15 Replies
akrasheninnikov
Nintex Newbie

Re: Nintex 2010 Email Notification FROM field incorrect

Hi,

Can you inspect the headers of the messages and post them here?

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nderiley
Nintex Newbie

Re: Nintex 2010 Email Notification FROM field incorrect

The server names and IPs I work with are confidential so unfortunately I

can't post them, but I can confirm the "-pilot" in the real email header's

From, Sender, Reply-To and Return-Path attributes. Is there something else

good to confirm or look at in that header info?

On Wed, Dec 17, 2014 at 3:25 PM, akrasheninnikov <community@nintex.com>

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nderiley
Nintex Newbie

Re: Nintex 2010 Email Notification FROM field incorrect

Does Nintex store workflow design data in an xml or some other type of file that I can inspect to ensure what I see on the UI is actually saved to the backend?

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akrasheninnikov
Nintex Newbie

Re: Nintex 2010 Email Notification FROM field incorrect

You can export the workflow definition - it will be xml encoded in xml.

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nderiley
Nintex Newbie

Re: Nintex 2010 Email Notification FROM field incorrect

The exported definition also does not include the "pilot" term and contains

the email address I'd like the notifications to be from. I'm going to

follow up with my exchange team to see if there is a translation happening

there. Other thoughts on where to look are welcome!

On Thu, Dec 18, 2014 at 10:56 AM, akrasheninnikov <community@nintex.com>

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Automation Master
Automation Master

Re: Nintex 2010 Email Notification FROM field incorrect

If you have not customized the From line in the email action, it should take the address that can be overwritten in a few places. First check the Global Settings in the Nintex Workflow Settings in Central Admin. Here you can override the From and Reply-To address and can be different from the Farm's From address in Outgoing email settings. Also, each web application can have a separate outgoing email setting. 

Review these three areas and see if anything comes up there.

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burkslm
Nintex Newbie

Re: Nintex 2010 Email Notification FROM field incorrect

Yes, I agree with Andrew! I was initially suspect of the Global Settings in the Nintex Workflow Settings in Central Admin.

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nderiley
Nintex Newbie

Re: Nintex 2010 Email Notification FROM field incorrect

Thanks Andrew, I'm trying to check those now (I don't have direct access to

Central Admin so tickets must be submitted, etc.

On Sat, Dec 20, 2014 at 10:55 PM, andrewg@intellinet.com <

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nderiley
Nintex Newbie

Re: Nintex 2010 Email Notification FROM field incorrect

Out of curiosity while I'm waiting on my ticket, if the global settings

contains the "-pilot" email, shouldn't a specification of a different email

in the workflow task override the global setting?

On Mon, Dec 22, 2014 at 12:12 PM, Erin Cornette <erin@mannakeegroup.com>

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