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rhia
Nintex Newbie

Multiple Emails Sent Out - Only When Triggered From Another Workflow

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Hey folks:

Having an issue. I have a state machine that triggers other workflows as required. In this case:

  • my Manager Entry workflow has one notification that goes out within it. If I run that workflow on its own, it works as expected - 1 email goes out.
  • If it runs when triggered by the State Machine, it sends out 4 emails instead and I can see 4 instances of the "Waiting on Modified By", for example -- even though only one instance of the workflow has been triggered.

Thoughts? I have already rebuilt the email notification itself, and the State Machine's "Start Workflow" is the standard action... nothing fancy.

Thanks for any help you can offer. Driving me nuts.

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chaitra_b_c
Nintex Newbie

Re: Multiple Emails Sent Out - Only When Triggered From Another Workflow

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Can you please share the workflow configurations? It will help understand.

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cassymfreeman
Nintex Newbie

Re: Multiple Emails Sent Out - Only When Triggered From Another Workflow

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yes can we see?  are you sure you're state machine isn't looping with a missing "change state" action?

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emha
Nintex Newbie

Re: Multiple Emails Sent Out - Only When Triggered From Another Workflow

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place a pause action at the very beginning of the workflow, it should help.

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praios81
Nintex Newbie

Re: Multiple Emails Sent Out - Only When Triggered From Another Workflow

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Just faced the same situation and remembered "wait, didn't I see a question about this today's morning"?

My state machine starts a workflow and waits for its completion. The started workflow calculates some stuff and sends an email to a single recipient. No looping, no groups.

The person addressed in the email is getting the same email 4 times.

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rhia
Nintex Newbie

Re: Multiple Emails Sent Out - Only When Triggered From Another Workflow

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100% sure - this is a SUPER simple workflow. Will post a screenshot.

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rhia
Nintex Newbie

Re: Multiple Emails Sent Out - Only When Triggered From Another Workflow

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To those requesting screenshots:

"User Manager" is a Person field, it is one person.

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rhia
Nintex Newbie

Re: Multiple Emails Sent Out - Only When Triggered From Another Workflow

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Okay, sorry it's happening to you - but also - glad to see it's not just me!

Nintex SupportFrank Field‌ This smells like a bug...

Opened a ticket, case # 00145703

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rhia
Nintex Newbie

Re: Multiple Emails Sent Out - Only When Triggered From Another Workflow

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I'll give this a shot, ‌ - will let you know if it helps!

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rickbakker
Nintex Newbie

Re: Multiple Emails Sent Out - Only When Triggered From Another Workflow

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Hi ‌!

What happens when you publish the workflow under a different name and remove the 'old' one?

Cheers,

Rick

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