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Workflow Hero

Lazy approval and multiple keywords in the response email?

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I just had a client ask me about replying to a lazy approval email and I wasn't sure of the behaviour.

 

What happens if the user responds with multiple keywords?

For example they put both Approve and Reject in the response email.

 

Would it error out?

Would it only process the first keyword?

What happens if the both keywords are on the same line?

What happens if the keywords are on consecutive lines?

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Workflow Hero

Re: Lazy approval and multiple keywords in the response email?

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These are two possible outcomes for this scenario:

 

  • If you put in 2 keywords and they are on the same line -> the workflow will send you a reply that the response can't be matched and includes the available options
  • if you put in 2 keywords and they are on separate lines -> it will process the first line
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