I am new to this forum. I have a question. I have a library with incoming email settings configured. I have setup lazy approval for this library. The user receives the approval mail and responds with a valid lazy approval term. The issue is, the users response are not reflected in the library. I see no errors in the workflow nor any in outlook mailbox. Please help.
Thanks for your response. The issue is the approvers are replying(say 'ok') but this is not captured at the Workflow. I mean the status is not changing from pending to Approved. Please help. We dont see any error in ULS and Workflow Task list and workflow history.
I would put a 'Log History' action after both the outcomes in your workflow for Approve and Reject to see which one it is REALLY hitting for troubleshooting purposes..
Make sure to check that OK is a valid response, with the case taken into account, as well as that it is on a line by itself and nothing else is interfering within the response with that value.
Hi, could you share a screenshot of the flexi task settings?
Other thing you can check, when you reply to task notification, do you reply to the same address? Do you keep the token at the end of the subject of the mail?