Launching a work item or process from e-mail

  • 21 November 2011
  • 2 replies
  • 0 views

Badge +1

Can anyone tell me if it is possible to launch a work item or process from an e-mail.


Basically, we have users who have e-mails arrive to a group inbox, manager then picks up the e-mails and manually launches a process, attaching the e-mail, before allocating to a user. The process is always the same process, so is it possible to cut out the manual launch? 


2 replies

Badge +10

Have you tested out the email enabled document library approach?  SharePoint allows you to email enable a document library which means users can simply email a message or attachment to a document library.  http://www.sharepointedutech.com/2010/10/20/how-to-setup-mail-enabled-document-libraries-in-sharepoint-2010-part-1/


Once that's done you can create a K2 process that ties into the SharePoint events like a K2 SharePoint Events Process or a K2 SharePoint Workflow Integration process.  That way as soon as the email or the attachment arrives it triggers the SharePoint event that launches the K2 process.

Badge +1

Thanks I'll give this a go

Reply