Hi
Can anyone tell me if I need to do anything special to handle exceptions in escalation rules or events?
For instance, in my process properties under "Exceptions" I have defined code to generate an email alert to an administrator. This works fine.
Today we had an issue where an escalation rule threw an exception. It was weird because the rule is to escalate after the date in a process datafield. The date in the datafield was 22/05/2008, and even though today is the 15/05/2008 it threw a "escalation date cannot be smaller than start date".
We never received an email notification about the exception in the escalation rule, as we are accustomed to whenever we get an exception in say a server event. The escalation rule is as generated by K2, there is no error handling there.
Is this behavior normal? Or do we need to do something special to watch for errors in escalations? I ask because the error was weird - as stated above, but what's even weirder is I just clicked "repair error" without changing anything and the problem went away.
Thanks,
Richard