Combining workflows

  • 19 May 2010
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I have a scenario that I am unable to find an example of.


We are an in house IT development shop. We have work tickets and we have software releases. I can figure out to basically create independent workflows for our tickets and for our software releases. The problem is that a release needs to encompass multiple tickets. We can't close/complete a ticket until until the release is completed.


What I would like to do is have the workflows for the tickets to be combined into a workflow for a release so they can be treated as one entity. We also need to be able to make changes at the ticket level after a ticket is combined into a release.


Is this possible?


I have tried searching for this and apparently I am not using the correct terminology.


1 reply

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Hi Mario


The best thing to do is start looking at IPC. You can have a main process - the "Release" process, which in turn can start the ticket process and the software release process (both as "child processes"). Once the "child processes" are complete, they can return to the "parent" which will continue.


Have a look at the following URL for IPC concepts explained: http://help.k2.com/en/k2blackpointhelp.aspx?page=IPC_Concepts.html. More on the IPC event wizard can be found here: http://help.k2.com/en/k2blackpearluserguide.aspx?page=Reference_-_Event_Wizard_-_IPC_Event_Wizard_-_Orientation.html.


 


Hope this helps!


Louis

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