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Workflow Hero

How can we monitor Nintex Services status in quasi real-time ?

Hi,

I guess this thread is going to be an open question to Nintex employees actually. Sorry to post here but I believe it will benefit all Nintex users, rather than sending a one-to-one message to my regional partner contact.

 

As you know yesterday 5th November 2015 after 3pm GMT, Nintex Forms for Office 365 had an issue and as a consequence no forms could load up.

One of my developers reported me the issue and I checked https://status.nintex.com/  and nothing was reported.

We therefore checked 2 different tenants that we have accessed to and confirmed that it was not an isolated case, so we then email support@nintex.com and actually got a response within minute informing us that they were aware of an issue and currently investigating.

 

So the question I would like to put in the open is simple:

How do we know if all Nintex services are up and running ?

 

Clearly the site https://status.nintex.com/  is not quite dynamic since it was all showing green when Forms should have ben in red. (one would think there is a http request regularly making a call to a web services and displaying the RAG depending on the response)

also we usually check on Twitter to see if others are reporting issues and I noticed that NintexSupport twitter account is not posting very often, at least not when major incident.

 

Thank you in advance for the information,

François.

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Workflow Hero

Re: How can we monitor Nintex Services status in quasi real-time ?

Perhaps this could an enhancement, but I that the Nintex Status is informing services status that has nothing to do with the last day issue.

This issue was informed on the home page of this Community Site.

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Re: How can we monitor Nintex Services status in quasi real-time ?

Hi, Francois,

At the moment, when we have an outage, Support alerts me, and I post a System Announcement here at Nintex Connect. I update that System Announcement whenever there is new information.  The update appears on the main page of the community and at the top of the News feed (and as I discovered when producing a test page today, to people's in-boxes! Sorry about that today!).

I am informed that the company is, as we speak, working on a method to provide updated information on our status. I don't know whether that will be a website or some other method.  I'll post about it here in the community when I know anything.

That may be a little less than satisfying, but at least you know you didn't miss anything, and we are working on a better way of communicating outages.

Hope that helps!

~Frank

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Workflow Hero

Re: How can we monitor Nintex Services status in quasi real-time ?

Thank you for this clarification Frank Field​, I did check the homepage of the community and could not see an obvious "service status" or similar. May be I only check the HOME and not the NEWS tab.

Do you have confirmation whether https://status.nintex.com​ is not updated anymore ? For now we cannot trust it anyway.

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Re: How can we monitor Nintex Services status in quasi real-time ?

The System Annoucement is supposed to show up at the top of your News pages, too.

I'll find out about that status site's relability. 

Just so you know, the outage the other day may have been caused by the Azure outage earlier on the same day. I believe it's still being diagnosed, but I'll find out that, too.

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Re: How can we monitor Nintex Services status in quasi real-time ?

Had I waited five minutes I'd have had more of an answer.. I just found out after posting that that the status site is manually updated, so, it may not have been updated at the time that you saw it on the day of our last outage.

Also, I am told to expect an answer by the end of the week as to the cause.

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Workflow Hero

Re: How can we monitor Nintex Services status in quasi real-time ?

any update on this service status check ?

(currently experiencing connection error, from various location and browsers...)

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Re: How can we monitor Nintex Services status in quasi real-time ?

Apologies for the delay, Francois, I just returned from InspireX today.

The status is the same website above. And currently it says: "February 25, 2016 3:21PM UTC

[Investigating] Nintex Production Operations are currently investigating an issue with Nintex Workflow for Office 365 where publishing workflows intermittently fails."

I'll see if I can find out more!

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Workflow Hero

Re: How can we monitor Nintex Services status in quasi real-time ?

Thank you. 

Although I did open the Status page and it was showing "All Systems Operational"
And still is today. 

It may have shown a message a few hours ago between the time o logged an issue and the resolution but still we cannot see the history, it just looks "operational" all the time. 

We really need to keep history on that page just like Officd 365 does. 
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Workflow Hero

Re: How can we monitor Nintex Services status in quasi real-time ?

Just found the link at bottom of page to History. So that's fine.

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