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cmikhaiel
Nintex Newbie

Forms and workflows Nintex 2016 license is invalid error

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We are having an issue when importing the renewed Nintex Forms and workflows 2016 enterprise licenses. 

We are getting the following error: 

 

2019-06-24_12-48-42.jpg

 

we have tried the following: 

After importing the license, the page temporarily shows the new correct expiry date for 2020 and the server names. All looks correct. once we perform an IIS reset, the date reverts back to the old expiry date. As if it is cached somewhere and couldn't commit after the IIS reset. 

 

And yes, we have tried all this: 

- Contacting licensing team and re-issuing the license files.

- Getting other license files for forms and workflows seperatly instead of the combined file.

- Checking the box to import forms first then workflows - and workflows first then forms. 

- we tried to import prod license to dev.. for giggles... same error.

- We tried with an elevated personal user permissions and also with the farm account. 

- we have to make sure DEV is working perfectly before applying Prod, so the option to try the Prod license to eliminate if it is an environment issue is not an option... it is a policy. 

- We contacted Nintex support team... and waiting.. 

 

Any pointers to what is happenning in this environment and what kind of issues or something in the logs we can look  for !!  will be greatly appreciated.  

 

Thanks Community

 

 

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BrianW
Nintex Newbie

Re: Forms and workflows Nintex 2016 license is invalid error

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We found that the development SharePoint_Config database was 100% full. After shrinking and doing some DB maintenance the licenses are now working.

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cmikhaiel
Nintex Newbie

Re: Forms and workflows Nintex 2016 license is invalid error

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Excellent, Thanks Brian for the update.. :) 

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