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Workflow Hero

Error in request data action. Cannot get the full name or e-mail address of user

Hi,

I have a TEXT field called "SomeUser" in list which contain full name of user for e.g. Frank Martin.

I am trying to assign task to this user but getting error in Nintex Workflow:

Error in request data action. Cannot get the full name or e-mail address of user Frank Martin

Here's how I am trying to get this name in workflow:

  1. Created a new variable "UserName" of type "person or group"
  2. Added a new "Set Variable" action in workflow
  3. I am setting "UserName" value as "SomeUser"
  4. This step works fine and I am able to set it and also print "UserName" in history log
  5. But when I try to use same variable "UserName" in task form assignment, the workflow throws error.

 

How to fix this issue?

I want to read value of "SomeUser" which is of type text and assign task to that user.

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Workflow Hero

Re: Error in request data action. Cannot get the full name or e-mail address of user

if you type in "Frank Martin" into person or group control on a form, does it recognize/suggest any user? resp. how many users doe it suggest?

how does it look like a record in history log in step 4?

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Workflow Hero

Re: Error in request data action. Cannot get the full name or e-mail address of user

Taking a cue from your comment, I got what the problem is.

The names mentioned in list are not exactly same as AD names. For e.g. in list it is written as Frank Martin while actual display name in AD is Frank.Martin.

Then I thought to use email address column in list instead of "SomeUser". Now it doesn't show any error but it doesn't pick name either and the "Assigned To" field in workflow is blank as shown in screenshot below.

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Workflow Hero

Re: Error in request data action. Cannot get the full name or e-mail address of user

why not to use 'person or group' field in list directly? it's dedicated for these purposes, and will save you from a lot of problems with conversions.

email address, just like user display name ("Frank Martin" or "Frank.Martin") are not considered to be unique user identifiers.

you can have several Frank Martins with different accounts and different mail addresses.

as well one single person Frank Martin can have several accounts sending to the same mail address.

I'm quite surprised it created a task if it could not resolve assignee, it usually errors out...

if you try the same two tests as I suggested above with mail address, what behaviour do you experience?

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Workflow Hero

Re: Error in request data action. Cannot get the full name or e-mail address of user

I have to read data from this list and it cannot be changed as it is coming from some external system. What I can do is to ask users/system to enter correct name exactly like AD.

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Workflow Hero

Re: Error in request data action. Cannot get the full name or e-mail address of user

ok, I see.

so let's try to figure out what's going on.

reg. mail addressees, have you tried to test  this recommendations?

if you try the same two tests as I suggested above with mail address, what behaviour do you experience?

reg. task with no assignee: can you navigate directly to workflow task list and check what value is in 'Assigneed To' column?

did anybody get a task notification?

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