Code Fix: Task notifications are sent to the incorrect user
KB003633
PRODUCTK2 Five 5.3 to 5.4
K2 Five (5.3) April 2020 Cumulative Update
Issue Description
When you have two users with similar usernames but different special characters in the names, the task notification is sent to the incorrect user. For example:
-
- User A with username A.B
-
- User B with username A_B
If the task is assigned to User A, User B receives the notification instead of User A
Resolution
The fix is available in the following K2 versions:
| K2 4.7 December 2019 Cumulative Update | K2 Five (5.0) December 2019 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) April 2020 Cumulative Update | K2 Five (5.4) |
|---|---|---|---|---|---|
| X | X | X | X | Fix Pack 26 | Fix Pack 18 |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
