Include a Manager in every 4. reminder within a flexi taks

  • 23 October 2019
  • 1 reply
  • 1 view
P
Badge +1

Hi all, 

 

the requirement is, that within a flexi task, which sends a notification every day, a manager should be included at every fourth reminder mail, as long as the task is not approved. Is this somehow possible?

As far as I understood, the escalation function does not cover the requirement, because it can just complete or delegate the task. 

 

 

 

 

 

1 reply

K
Badge +12

@Palim .....In this case you need to use "Assign Task" action and not flexi task. Try below approach:

 

  • Put a parallel branch
  • Branch 1 - Assign Task -- Get the task ID
  • Branch 2:
    • Put an increment counter - initial count as 1
    • Check if increment = 4
      • If not equal to 4 - Use Reminder action - Use the above task ID - Manager not included
      • If equal to 4 - Use Reminder action - Use the above task ID - Manager included
    • Increase the count - plus 1

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