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Workflow Hero

Comment Box Missing

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Hello!

 

We’re running SharePoint & Nintex Workflow 2010, v 2.2.2.2. On our Test installation when we respond to a FlexiTask, there is a comment box and if we type something it becomes part of the Workflow History, very handy. But on our Production installation which is the same OS and Nintex version, the comment box is missing. I’ve searched for settings everywhere I could, is there some easy way to get this to show?

 

Thanks!

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Workflow Hero

Re: Comment Box Missing

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So on production when you add a flexi task there is no comments box?  is that correct?

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Workflow Hero

Re: Comment Box Missing

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Yes, correct. Pictures show test and prod.

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Workflow Hero

Re: Comment Box Missing

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OK that is bizarre.

Can you screenshot configuration of your flexi task please?

Also - assume you have not edited the task from inside your workflow?

Can you also create a brand new workflow on your production environment, drag a flexi task and complete the minimum requirements and publish - see what that looks like?

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Workflow Hero

Re: Comment Box Missing

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Actually, we’ve been running 5 years with no comment box, always wondered what it meant when it said that you can comment. Every Flexi task. Now we set up a test system (which I installed everything, prod was done by a contractor) and the box is there. Setting up a new quick flow won’t show anything except the same. Thanks anyway, I was hoping someone had the issue and had figured it out.

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Workflow Hero

Re: Comment Box Missing

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ah that is totally bizarre.  Glad to be following this thread in case someone else has seen something similar before - I certainly have not.

Let me call in some of my BRG colleagues here:

‌ - you guys ever seen this before?

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Workflow Hero

Re: Comment Box Missing

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Thanks, appreciate it! I’ve searched settings in the Nintex section CA up and down, can’t find anything.

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Workflow Hero

Re: Comment Box Missing

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haven't experienced this this yet, just some guesses...

it looks like form layout counts with a space and labels for comment field, but something hides or prevents to show it.

- can you check workflow task list, is comment column present there?

- is comment column present in workflow task content type?

- do you have applied some custom styling/branding/scripting? - maybe some (CSS) selector accidentally defines a rule that hides comment field

- if all the above do not apply and you have some forms integrated (nintex forms, infopath..) can you try to open task form in designer whether comment field appears there?

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Workflow Hero

Re: Comment Box Missing

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I will definitely check those first two suggestions (there’s zero branding or CSS changes, it’s a dull internal environment, lol). Thanks!

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Workflow Hero

Re: Comment Box Missing

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Yes, I concur with Marian.  I think it's probably something to do with the content type and it's possible that another product may have modified this.

Cheers,

Chris

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