Symptoms
Dear Expert,
In case of Out of Office delegated person are not receiving notification for the task.
Please help us to resolve this issue.
Diagnoses
?K2 does not send out notifications on Delegated Items as the Destination User of the Item has not changed . The User has simply shared Action Permission for either all or specific Actions on that Task Item . I would suggest that you get around this hurdle using Outlook Out of Office + Rules
Resolution
the respected customer closed the ticket after the following:
?K2 does not send out notifications on Delegated Items as the Destination User of the Item has not changed . The User has simply shared Action Permission for either all or specific Actions on that Task Item . I would suggest that you get around this hurdle using Outlook Out of Office + Rules?
The behaviour you are seeing is by design . Notifications are triggered when a Destination user is assigned to a Task Item . When an item is delegated , the delegated User does not get allocated a new item ... for all intensive purposes they don't have a new Work Item to work on ... They simply have permission to action an item on behalf of someone else .
The way the K2 Eventbussing works does not currently cater for this scenario . It has been logged as a feature request before .
