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Workflow Hero

Add-in for Outlook - This app won't work with your version of Exchange

We are using Exchange 2013 and Outlook 2013. Not sure why I would get this error message.   

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Re: Add-in for Outlook - This app won't work with your version of Exchange

We are looking into this and will get back to you shortly.

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Re: Add-in for Outlook - This app won't work with your version of Exchange

Hi Ben Denison,

A few questions for you:

  1. Which version of Exchange 2013 are you running, is it SP1?
  2. What is the exact wording of the error message?
  3. At what point in the process did you receive the error, at installation or login?

Thanks,

Trevor

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Workflow Hero

Re: Add-in for Outlook - This app won't work with your version of Exchange

A few questions for you:

  1. Which version of Exchange 2013 are you running, is it SP1?  CU3, we're on version 15.775.38
  2. What is the exact wording of the error message? This app won't work with your version of ExchangeBy clicking Add you agree to the terms and conditions and privacy statement and acknowledge the app’s requirements.
  3. At what point in the process did you receive the error, at installation or login? When trying to click on the Add button, its greyed out (so to speak)
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Re: Add-in for Outlook - This app won't work with your version of Exchange

Thanks Ben. A few more questions. Sorry for all the questions but we haven’t seen this issue before.

1. Are you using the Outlook desktop client or the web client (OWA) when you installed by clicking on “get more apps”?

2. If you are using Outlook desktop, does it work when you use OWA to install it?

3. Could you send us a screenshot of the error?

Thanks,

Trevor

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Re: Add-in for Outlook - This app won't work with your version of Exchange

It does not work in either application Desktop or OWA.

Ben Denison

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Re: Add-in for Outlook - This app won't work with your version of Exchange

Hi Ben, apologies for the delay on your question. In order for the add-in to work, you will need to upgrade to SP1

http://social.technet.microsoft.com/wiki/contents/articles/15776.exchange-server-2013-build-numbers-...

 

This requirement is now included in the Platform requirement of the add-in.

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