Hi,
I have a activity on which I want to apply escalation for auto-canceling worklist item after 45 days.
I have activity A which has client event with certain outputs : OUTPUT1,OUTPUT2 etc which takes respective actions.
There is one more activity 'AutoCancel' which has a smartObject event call
On this Activity A ,as per requirement I added escalation to fire after 45 days and selected action as 'GO TO Acticity (second activity). I have added mail events in second activity to test if it is firing or not.
But to my surprise the Escalation fires even though I select different outcomes and even days are not completed I mean immidiately one I select any other outcome.
Please, help me on this. Why escalation is firing for other actions and not waiting till 45 days.