1. I have created an approval workflow using State Machine.
2. State Machine has two states (State 1 and State 2). I need approvals from two teams (Team 1 and Team 2). I just need one approval from any member in Team 1 and Team 2.
3. Default State is State 1 (Team 1 approval). When one member of Team 1 approves it should change the state to State 2 (Team 2 approval).
4. Lazy approvals are turned on.
5. A member in Team 1 wrote 'Approve' in the email body and replied to the approval request email he had received from Nintex. But the status of the workflow is not being updated. It's not changing the state to state 2. Task ID was still there in the email. I was in CC field of the initial email which Nintex sent to Team 1.
Does he need to Reply All and include me while replying Approve?
is there any other reason why the workflow is stuck and not changing state? I don't think there is any issue in the workflow. When I had a single person in TO field of approval action workflow was working fine. When I added multiple people in TO field workflow is having this issue. Not sure whether it's due to adding multiple people in TO field our something else.
