I have a weird problem: sometimes one of my workflows errors, but all the fields are 'green' when viewing the workflow history.
I get this error: The workflow could not update the item, possibly because one or more columns for the item require a different type of information.
My workflow in particular:
I ended the workflow and started it again and then it worked without an error. On other items this error happens too but very rarely.
I cannot find a mistake either.
What my workflow does:
1. Check if title= title of an item from another library with with ID xxx
Check if description= description of an item from another library with same ID xxx
2. if one of them are not equal, update the item in the other library. (title and description).
When the error occurs the workflow is going to step 2 even though the title and description are equal. When I start the workflow again the workflow does not try to update the item and no error occurs.
Any ideas how to troubleshoot this issue in general?
The error you are seeing means SharePoint is rejecting the update. One or more of the values you are trying to set are not valid for the field type. For example, if you update a hyperlink column with plain text instead of an actual hyperlink, SharePoint rejects the update and you'd get this exact same error. This is a run-time error; the workflow designer won't catch things like this.
If you are only updating the Title and Description fields on the item in the other library, check the constraints on those fields in the Document Library settings menu.
Make sure your update item workflow action isn't violating the constraints on the columns. It also helps to make sure that the item in the other list your workflow is trying to update actually exists.
Did you check my suggested link?
What you described is a known bug in SP when you try to update an item with a workflow in another list.
When you do not update the item, you never have the error and when you update it, sometimes, you have it.
Did you have the option in the target list: Update item when item is created or updated?
I've seen this occur before. One thing I have noticed is that another user was updating the item the same time as I was. I don't know if that was the problem or not but it sure was funny there were two users making updates.
Hi Christophe Raucq,
I don't know what is meant by
Christophe Raucq schrieb:
Maybe this is the root cause of your issue: https://community.nintex.com/thread/14238-update-task-status
"as workflow owner and published with a farm account with the same issue" (question)
and "You need to do all in the workflow in the Leave Request list." (answer) ... 😕