Hi,
In my requirement I need to change the Destination User of a client event (which has 2 outcomes) after the user has been assigned to the event. Is this possible to implement. If so please guide how to implement.
Thanks in Advance,
Bhavya
Hi,
In my requirement I need to change the Destination User of a client event (which has 2 outcomes) after the user has been assigned to the event. Is this possible to implement. If so please guide how to implement.
Thanks in Advance,
Bhavya
Just in case you aren't aware there are a few out of the box user interface methods that enable a task to be redirected that depending on the business requirements may meet your needs without having to resort to code.
Another possible scenario is to set an escalation on the client activity that would redirect the task to another user or group after a period of time (static or dynamic) or on a particular date.
Hopefully that might give you some other options... if those user interface options don't meet your requirements, as cyclops posted, you can use the APIs to accomplish it.
Tim
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