I have 2 requirements that I'm not sure how to solve. I'm thankful for any help/thoughts/guidance.
1. A specific End User needs the ability to redirect a task not assigned to them. As a system Admin I can do this, but I don't want to give admin access to an end user.
a. Possible solution: Assign the task in question to the End User in addition to the intended assignee so that they do have the ability to redirect it from their work queue. Is there a better way?
2. My process has, for sake of example, 2 gates; SME review and Compliance Review. If the SME Review gate is taking too long because users are not completing their tasks, the End User needs the ability to close all open tasks and move the workflow along to the next gate, Compliance Review.
a. Possible solution: Develop a couple steps in the workflow with a task to action them for the End User that if actioned will complete all open SME tasks and move to the next gate. If next gate reached without this task, close it at the next gate.
Thoughts?
(thought I had posted this before, but I can't find it. If duplicated, please let me know.)