Upgrade problem

[#1]

We did the following upgrades:

Nintex workflow 3.0.8.0 to Nintex workflow 3.1.4.0

Nintex form 2.3.4.0 to Nintex form 2.6.0.0

and we followed all upgrade instructions but we have the following problem:

All old running workflows are stuck, if someone answered a task the workflow does not continue to next task.

After investigating the problems, it seems all workflows that contain loops or state machine has this problem, so the workflows are stuck in their loops without showing any error or proceeding to next tasks

Thank you for your help.

[vadim_tabakman]

Hi Mohammad,

task continuation, loops and state machines rely on the SP Timer Service.

I'd suggest you restart the Timer Service on your servers and see if that brings it back to life.

cheers,

Vadim

[#3]

Hi Vadim,

Thank you for your reply.

We already did that, in addition we did the following:

1- Re-install Nintex package.

2- Enable/Disable safe-looping settings.

3- Restart the servers.

4- Re-publish stuck workflows.

Without any results.

[#4]

Can we force a stuck workflow to proceed to next task?, e.g via PowerShell command