State machine stuck for all workflows

  • 24 January 2020
  • 3 replies
  • 56 views
D
Badge +4

Hi everyone

 

We have some workflows which had been running for 2 years without trouble

But today, I had to do a test and I realize that our state machine stopped to work

The workflow goes in the first branch but after that it doens't move.. I tried with list on which the workflow worked one month ago

Any idea of what should I do?

 

Thank for your help

3 replies

K
Badge +12

@domiowa .... state machine is depending on timer service, if it's not moving to next state then there is an issue with your timer service. There are lot of possibilities which can affect the timer service. Work with your admins to analyze the logs to find the root cause.

D
Badge +4

I update this topic because the issue is still there

We analyzed logs and nothing was found...

We restart sharepoint timer but nothing has changed, the issue is still there

any idea of what we could do?

SimonMuntz
Userlevel 6
Badge +22
The key here is that these workflows have been running for two years and are now not, whats changed? The change to the environment is that data builds up in this time.
In the two years has there been any maintenance done in the environment?
How many items are in the list where the workflow runs? Should be less than 5000
How many items are in the Workflow history list that the workflow usues? Should be less than 5000
How many rows are in the dbo.workflowProgress table in the Nintex content database that the site collection uses. Should be less than about 15 million rows.
Cool Nintex courses: https://learn.nintex.com/

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