Over the last couple of years Nintex has changed how they identify a Ticket that is reported by us, the end users. I have CRM / CAS numbers and more recently I have Reference ID only, and I have Reference ID / Case Number / Title / Date ticket received.
As I try to keep track of my ticket numbers I have too many varieties of these. Do you offer a way for me to look up a ticket by any of the following pieces of data to get the other pieces of data, that way I can obtain a status an a resolution?
CRM:xxxxxxxx where 'x' is a number
CAS xxxxx-xxxx where 'x' is a number or letter
Case xxxxxxxx where 'x' is a number
ref:_xxxxxxxxxx._xxxxxxxxxx:ref where 'x' is a number or letter
Subject of my email sent to support
Date of case creation (many times same day as day email was sent)
If this were readily available to me it would be very helpful. This information to me is invaluable as it would help me keep information organized.
