I've created a mini-service desk application in SharePoint 2013 with Nintex Workflow 2013. One of the workflows parses the subject of an incoming email to look for a ticket number, and if it finds a ticket number, updates the ticket number field automatically. I can get this workflow to trigger when an item is modified, but I can't get it to trigger when an item is created.
After searching these boards, I discovered that this is by design. Workflows won't execute automatically on a system-created item.
My next step was to create a site workflow to do the same thing. So far, I've been unsuccessful, which I assume is because I've never worked with collection variables before. Here's what I'm doing:
Any idea where I could be going wrong here? I'd appreciate a solution to the first problem, if there is one, because that's cleaner, but I'm open to using the site workflow on a regular schedule if I have to do that.
Solved! Go to Solution.
I had similar issue and workaround for this. I am not sure the Nintex workflow 2013 has the workflow option for trigger the workflow such when the item is created, modified and custom condition. In the custom condition, you can add the condition for triggering the workflow if the item is created by the system account. Hope this will solve your issue.