I have an email event which uses a smartobject's 'memo' type property to map a value, from the underlying SQL database, into the message body. The mail event wizard's 'message body' is set to HTML. When the email is received in Outlook, any formatting is lost (the format I'm particularly interested in retaining is line breaks). This formatting does seem to be retained when testing the smartobject in the smartobject services tester tool (ie I copy the value out, paste it into Word and it keeps the line breaks).
I'm using blackpearl 4.6.6 and in Outlook my email format is set to HTML.
Any advice would be appreciated.
Thank you in advance
Rachel