I have a situation where I need to create a workflow that initially sends tasks to 3 different individuals, but the problem I'm having is for the escalation. For example:
Initial email goes to Person 1, Person 2, and Person 3
for Person 1 doesn't complete their task it escalates to a specific person, if Person 2 doesn't complete their task it gets escalated to Person 3, if Person 3 doesn't complete their task then it goes to the top level management.
If I do them all in the same flexi tasks I'm not sure how I could distinguish the escalation. If I do it in Stages, then each stage needs to finish before it goes to the next.
Should I create parallel branching for the 3 persons?
It doesn't seem like it should be so complicated, but I maybe complicating it more than it needs to be.
What would be the best way to accomplish this?
Thanks
Kim
