Getting a User Manager error


Badge +1


Hi all,

I'm getting the following error message when I run the K2.Net server from the console -

 Error   4148   The User Manager ADUM.K2UserManager returned an empty queue

 

What would be causing this and how do I go about fixing it?

 

Thanks!
 






2 replies

Badge +3

Hello CodeCommando,


 


From the error you are receiving I would verify that if you have destination queues that you have created, to verify that they all have users within those queues.  When k2 refreshes the queues you could receive this type of error.  You can also increase the DestinationQueues’ Refresh Interval to something greater than 10 minutes (the default value), especially for the empty Destination Queues and see if this helps with your issue.


 


Hope this helps,


 


Jon

Badge +6

You can also review your AD groups associated with the DQ's and if no users are in the groups, ensure at least one user is a member of the group involved...otherwise you will get the error until a) the user is added to the AD group, or b) the group is removed from the DQ.


This is more of an informational message...but if the workflow gets to a point where no destination users exist in ANY of the queues (or destination user ('DU') logic), then the process instance will likely go into an error status since the workflow requires at least one DU for a client event. Also, having K2 resolve DQs that are empty, it may consume server resources unnecessarily.


HTH.


 

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