jonabb
Novice

Duplicate flexi task emails

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Hi all, 

I have an issue where I am getting multiple flexi task emails for one flexi task.

workflow settings are as follows

These are how I have them set for a few forms and it is only this one I have duplicates for.

Has anyone seen this behavior before? is there a setting somewhere I should change?

Thanks

Jon

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3 Replies
emha
Collaborator

Re: Duplicate flexi task emails

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is the flexi task somewhere at beginning of the workflow?

if so, try to place a pause action at the very beginning of the workflow.

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jonabb
Novice

Re: Duplicate flexi task emails

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Hi Marian, 

I tried adding a pause for one minute at the beginning of the workflow. The result was the first un-formatted email (in the default "response required") appeared immediately. This was then followed one minute later by my previously configured flexi task email.

A bit of history with this particular form. It did have a basic workflow set up previously which was deleted and a new one created. Does Nintex cache these somewhere?

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jonabb
Novice

Re: Duplicate flexi task emails

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My previous comment got me thinking and tinkering which led to a fix.

My first attempt was to purge workflow data and history from site settings workflow...

This didn't improve things. I then remembered Workflow settings from within the form itself.

Navigation - open the form and from the ribbon click on WorkFlow settings. This will open a page with the current lists workflows. I could see there were two workflows set to allow.

Before removing these I tested which one was producing the correct workflow email.  Once I confirmed that I cleaned up the list to remove the legacy items.

Hope others will find this useful

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