+2
Using K2 Studio, is it possible to execute a ruledo a check before an escalation is fired on a client event?
The actual escalation I currently use is a go-to-activity, that then loops back to the original client event after a period. I need to be able to check:
Did it escalate before?
If Yes, don't escalate
If No, escalate
This will ensure the escalation (being a go-to-activity) only happens once.
Thanks
+16
Hi
The easiest way is to have two client events
After the first escalation is triggered, instead of going back to the original client event, route it to the second client event (no escalation configured for the second client event step)
Hope that helps
+2
Yes thanks, I also thought of that but it was my last resort as the client event in question has many outcomes and I did not want to redo all again... :)
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