SmartObject Unknown could not be found when opening K2 app in sharepoint 2013


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Hi All, 

 

I got the following error when going thru the Registration Wizard in K2 app for Sharepoint 2013. Any ideas on this? Thanks!

 

 


12685i95441AE45B399F27.png
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6 replies

Badge +5

Hi


 


I would suggest that you do a repair in the K2 Setup Manager for the “K2 for SharePoint 2013” installer. and see if that fix the error you having.


 


Kind Regards


Julia


 

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Thanks, Julia. I already did this, but still doesn't work.

Badge +5

Hi


 


I will suggest you log a support ticket with K2 support. please go to the following link detailing how to log a support ticket.


How to Log a support ticket


 


Kind Regards


Julia

Badge +4

Hi Hongquan,


 


Is the SmartObject still present in the SmartObject tester and if present test to see if it is working.


 I will try and investigate this a bit in the mean while. 


 


Regards


Quintin

Badge +5

Hi


 


Maybe the System SmartObjects for managing claims have somehow not been deployed. Can you check with the smo tester to see that you have the following SmartObjects?


 


11672i515D8AFA3EB17832.png


 


Regards


Julia

Badge +5

Hi, Hongquan


 


Can you confirm with me if you manage to fix the error you had with "SmartObject Unknown could not be found when opening K2 app in sharepoint 2013" using the suggestion i provided?




 

Regards

Julia


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