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Nav185
Nintex Newbie

Docgen Error due to rich text field

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I am getting an data invalid error due to my rich text field for some records and few records are working fine whenever I am running my docgen package through docgen button present in object layout. But all the records are working fine whenever I am testing the docgen package through button present on the docgen package layout

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DavidStephen
Nintex Newbie

Re: Docgen Error due to rich text field

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Are both buttons passing the session ID?

 

Such as...

 

Button or Link URL

/apex/loop__looplus?eid={!Opportunity.Id}&accountId={!Opportunity.AccountId}&sessionId={!$Api.Session_ID}

 

I am asuming this is being run in Salesforce Classic?

 

 

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Nav185
Nintex Newbie

Re: Docgen Error due to rich text field

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No I'm not using session ID here. Yeah its in Salesforce classic.

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DavidStephen
Nintex Newbie

Re: Docgen Error due to rich text field

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To test is it possible to add that perameter and see if it works?

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Nav185
Nintex Newbie

Re: Docgen Error due to rich text field

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Do you want me to add session id and check if it's working?

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DavidStephen
Nintex Newbie

Re: Docgen Error due to rich text field

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Yes please. I have a feeling that may be the culprit.

 

Let me know if this does the trick.

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Nav185
Nintex Newbie

Re: Docgen Error due to rich text field

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Sure I'll try and let you know

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DavidStephen
Nintex Newbie

Re: Docgen Error due to rich text field

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Did this do the trick? If so please post this as correct or answered.

 

 

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Moderator
Moderator

Re: Docgen Error due to rich text field

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@Nav185  I would recommend you open a case with support and we could help determine the cause of the error.   You should be able to open directly in the Customer Central.

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Nav185
Nintex Newbie

Re: Docgen Error due to rich text field

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Yeah I haven't tried it but I'll update you if this works
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