Customer Central stuck in "Creating your case" loading loop

[ngetta]

Hi everyone,

I'm posting here hoping to raise awareness to Nintex about their customer central site. When I try to create a case, I get stuck in a constant "Creating your case..." loading loop, and doesn't create the case. I already emailed Nintex support, but my company email comes with a strict encryption software, so I'm not even sure if they can receive it. I've tried this on 2 different browsers, cleared cache & cookies on both, and on 2 different computers, it's definitely not a user-side problem.

I really don't think I'd be the only one to experience this issue, especially with it occurring on 2 different machines.

[SamSysum]

Hi @ngetta , 

Thanks for calling this out, I'll send a request to our team for them take a look into this. 

In the meantime, you can submit a case by emailing us at support@nintex.com. We have some further instructions for emailing in cases found on this page, which will help getting your request routed to the correct teams:

https://community.nintex.com/t5/How-To-s/Create-a-Drawloop-DocGen-Support-case/ta-p/99085

[ngetta]

This is still happening, any updates?
I cannot send in a case via email because my office uses email encryption.

[SimonMuntz]

In the mean time you can call in or use chat to ask a support engineer to open a case for you. https://www.nintex.com/resources/nintex-customer-support/