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d_sutton
Nintex Newbie

workflow emails are now sending blank body text

Hi,

I have a nintex workflow that has been working succesfully, sending out emails with the correct text on 0365. Now the workflow is completing succesfully, and no text in the body is appearing. 

i pulled the html into a viewer and i can see the html is correct;. 

has anyone else had this problem?

i have also run a test notification and it is sending back "test" text

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4 Replies
russell
Nintex Newbie

Re: workflow emails are now sending blank body text

I've just seen the same issue... 

To identical libraries with indentical workflows and email actions, have just sent out blank body emails... 

Did you find a cause...

Cheers

Russ

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Nintex Employee
Nintex Employee

Re: workflow emails are now sending blank body text

Hi Guys,


Can I ask which actions you are using? Is this the Send Email action? If so, how is it configured (Internal or External Sending).

When you receive the email, is the body visibly blank but still an HTML body (e.g. not rendering), or is the HTML body completely empty?

Thanks

Callum

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ceyockey
Nintex Newbie

Re: workflow emails are now sending blank body text

Rebuilding the email from scratch (newly created email element) fixed my problem.  If you copy the email element, it is broken like the original.  Note that you can copy out the html and just re-assign the variables in the new email.

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jdblundell
Nintex Newbie

Re: workflow emails are now sending blank body text

I'm having the same issue with a brand new workflow.

The emails send to the correct addresses and use the correct title, based on the list lookup but that's it.

The email content is entirely blank. When I try to view the source in Outlook, there's nothing included in the email body.

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