Service Tester unable to retrieve data from K2 Connect

Symptoms

Receiving the following error when a large amount of data is being retrieved from K2 Connect through a SmartObject in the Service Tester:

“Transport sink error: too large packet size to send. Packet size: 43172507.“

Diagnoses

This is a known issue. See the following KB article for more information:

http://help.k2.com/kb000552

Resolution

1. Stop the K2 connect for SAP Service using the K2 connect for SAP Administration tools
2. Open the system registry, and do the following
3. Locate the registry key HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/SourceCode/Connect
4. Manually create the String value "Timeout" and specify a timeout value in seconds e.g. 30
5. Manually create the String value "Maxsize" and specify a timeout value in bytes e.g. 20000000 (This is the default value)
6. Restart the K2 blackpearl Server, this is required to refresh the service instance
7. Restart the K2 connect for SAP Service