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acipolla
Nintex Newbie

Item does not exist

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We have an O365-based workflow and list/form that works fine in development environment but errors out in test environment.

Error: Activity in progress. Retrying last request. Next attempt scheduled after 12/2/2016 4:09 PM. Details of last request: HTTP NotFound to https://our url/sites/nintexqa/_api/web/lists(guid'7e574d34-1012-4cee-94f0-92b74de48867')/Items(21)?%24select=ID%2CID Correlation Id: 91ec84ed-bd3e-6ff8-9570-7ccf291118fa Instance Id: 60e60ceb-d6db-4939-bcf5-0ed94d14de89.  Item does not exist. It may have been deleted by another user.

Where shown above, "/nintexqa/" is our test environment.

Any ideas?  

Many thanks!

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christopheraucq
Nintex Newbie

Re: Item does not exist

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Hi Anne,

Try to find in which list the item is not found using the list id: 7e574d34-1012-4cee-94f0-92b74de48867

Then try to understand why the item you are processing is not in this list.

Maybe linked to a Workflow Task list.

Regards,

Christophe

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acipolla
Nintex Newbie

Re: Item does not exist

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Thank you, Christophe.  We found that a Sharegate setting changed a workflow permissions action during migration, which disallowed certain permissions. Username was listed in Sharegate as the service account email address, it should have been programmed as the variable, see image:  

Still having trouble with the workflow not finding the list, but only intermittently.  Still looking into that using Christophe's recommendation.

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TomaszPoszytek
Nintex Newbie

Re: Item does not exist

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Anne Cipolla‌ be aware of two things - first, Sharegate is changing list GUID during migration thus this value is different between your QA and PROD env.

And the second thing, really bizzare: I found many issues when working with lists/ libraries migrated by Sharegate. For ex. lazy approvals were not working for migrated task list and copying a file was not working for migrated library. After I created those apps from a scratch, all Nintex actions worked smoothly.

When I reported those issues to Sharegate they made some investigations following me up with the results. They suggested to do migration in to steps - first structure, second - contents.

In the end they said that since Sharegate 5.15.3 these issues should be fixed. Which version of Sharegate you are using?

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acipolla
Nintex Newbie

Re: Item does not exist

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I'm afraid I'm not the Sharegate user, just the SharePoint/Nintex user.  Our Sharegate Admin is out until next week but I'll bring it up to him upon his return.  Your comments about Sharegare behaviour would explain the issues we're experiencing, we'll be looking into that next week as well.  Thank you so much for replying to this post!

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TomaszPoszytek
Nintex Newbie

Re: Item does not exist

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You can try and create a new list then export->import the workflow to verify if it works for a fresh list.

You can also check if the item with ID=21 actually exists  Maybe on the PROD list that item is not present

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mmatsako
Nintex Newbie

Re: Item does not exist

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You can also try to reconfigure the action that is pointing to the list in question; sometimes just selecting the list in the new environment solves the issue.  It's probably a query list action or something similar.

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TomaszPoszytek
Nintex Newbie

Re: Item does not exist

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‌ do you find any from the answers as the solution for your question? If so can you mark it as "Correct"?

Regards,

Tomasz

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acipolla
Nintex Newbie

Re: Item does not exist

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Hi Tomasz.  We didn't know it at the time this post was initiated but the list item issue referenced here turned out to be part of a larger permissions-based problem.  Working with Nintex Support, we found a workflow-based solution, post and solution can be found here: O365 Update Item Permissions.  

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TomaszPoszytek
Nintex Newbie

Re: Item does not exist

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Glad to hear that  Anne Cipolla‌ can you please mark any from the answers as "correct" (yes, this can be your answer either ).

Regards,

Tomasz

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