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cjones
Nintex Newbie

Internal email notifications do not deliver to shared mailboxes

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I am creating a Nintex form that needs to send an email to a shared mailbox. When I type in the shared mailboxes name or email, it pops up. Similar to when you look up a specific user. Yet when the workflow is ran it never delivers the email. It will deliver the email to any individual listed, but not the shared mailbox. This is case using the "Internal email" option in the email notification action. If I select "External email and attachment", it will send to the shared mailbox. Is there a setting that needs adjusted to all "Internal emails" to be sent to shared mailboxes? Any and all suggestions welcomed!!! send email

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cjones
Nintex Newbie

Re: Internal email notifications do not deliver to shared mailboxes

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Found the problem. To send an email to a Shared Mailbox with the "Internal Email" option, that Shared Mailbox has to have access to the site the Nintex Workflow lives on.

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