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Empty initiator email

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Hi,

Does anyone already had this issue. Our client created a user to test a workflow.

I can login with it and create a new item that start a workflow but I can't retrieve the initiator email in the workflow (always empty), so I can't send email to it from the workflow.

Did we miss something when we create the test user?

I have create a user on my dev site without anything special and it worked.

Thanks

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eharris04
Nintex Newbie

Re: Empty initiator email

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Samuel,

Can you explain the exact error you are seeing?

Do you have outgoing email turned on?

Does the test user have an email account listed inside their Active Directory Profile?

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Re: Empty initiator email

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Hi Eric,

Thanks for the reply.

Actually I don't see any error, it's just that in the workflow the initiator email is empty.

The user email is like this: testuser@tenant.onmicrosoft.com.

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eharris04
Nintex Newbie

Re: Empty initiator email

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Samuel,

When you say the initiator email is empty, do you mean when starting the workflow or when designing the workflow?  A screenshot would help us try and point you in the right direction.

Can you open the workflow to see if it contains an the appropriate action or provide a screenshot of the workflow itself?  Thanks

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Re: Empty initiator email

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Unfortunately I can't do it, the workflow is on our client's production environment.

The initiator email was empty when starting the workflow, I couldn't send an email to him for instance.

I think the problem was more because of the test account than the workflow itself.

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adri4n7
Nintex Newbie

Re: Empty initiator email

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Hey samuelg,

From the looks of it the Test User was created and did not assign license then it will not have Exchange mailbox by default.

Thus, to have a test email account binded to that Test user, the tenant needs to go in to Sharepoint Tenant -> User Profiles -> Manage User profiles -> Find Profiles -> Edit My profile -> Enter under Work email

Note: Only tenant admin can do this and I guess it needs around 24 hours for it to reflect as it needs SP Online timer to updates some related stuff.

Let me know. Hopefully it helps .

Regards,

Adrian

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Re: Empty initiator email

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Thanks Adrian,

I'm not the tenant admin but I will ask my client to have a look.

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