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Workflow Hero

Approver Comments

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Hi All,

This should be a simple thing to do, but I'm having issues.

Venturing into the world of Nintex for O365 and having issues with the Approvers Comments.

I have a task that completes successfully, I store the ID from the task in variable (turns out this is a GUID not the list ID) and then using this to do a lookup and and return "Approver Comments". Not getting anything returned in the query. I've edited the form using a Nintex form and checked the controls and it seems the "Comments" field is connected to a column called "Comments" (not "Approver Comments"). "Approver Comments" is not available to connect to from the form designer. And in my List query, there is no column called "Comments" to select.


Confused.

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18 Replies
Workflow Hero

Re: Approver Comments

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Works fine for me,

- Store TaskItemID from the approval Task into variable

- Once tasks is complete you can get approval comments from the "Comments" field in the Workflow Tasks list when GUID = TaskItemID

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Workflow Hero

Re: Approver Comments

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Hi there,

I am seeing Comments in the query list output column selection.   Are you sure you are referencing a "Task List" in your query list and not another list by mistake?

Thanks,

Mike

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Workflow Hero

Re: Approver Comments

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So this is is my task where I'm setting a variable for the taskID

This stores a GUID (which is different to on-prem, which confused me. Why a GUID?).

Then this is Nintex Form I'm creating for my task. It only allows me to connect my comments box to Body or Comments, no Approver Comments option.

Then this is the screenshot of me Setting a variable using the Workflow Tasks list, which is the list the tasks are stored in. As you can see the only option available to me is the "Approver Comments", no "Comments" and using this returns nothing.

Here's my Workflow task list settings, no Approver Comments. So to me this means the action in my screenshot above, is not functioning/configured correctly.

 

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Workflow Hero

Re: Approver Comments

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Tried using a Query List action instead, same issue.

No sign of "Comments" or "Approver Comments" in this case.

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Workflow Hero

Re: Approver Comments

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That  is strange.   Maybe try running a workflow with a  task that has the  comments box connected to the comments (which it is by default  -  just different name for the column here in the O365 realm),  and once you have a task completed in the list, see if the Comments appears on the Query List action.   I already have  tasks in mine, so it would be interesting to see if it needs  "triggered"  to come to life.

-Mike

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Workflow Hero

Re: Approver Comments

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Ryan Greenaway‌ I am seeing similar behavior in my tenant. I see Approver Comments in the columns to select. But that column is  not populated with comments from task form. I have customized my task form and the comments box is connected to "Comments" field.

I wonder why we see "Approver Comments" when no such column exists in Task list. Did this ever work for you?

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Workflow Hero

Re: Approver Comments

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Never found the time to pick this up again. If I find time to pick this up I will do

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Workflow Hero

Re: Approver Comments

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‌ 

Documentation in Nintex Office 365 about how to retrieve comments is not correct. 

1. There is no such column as Approver Comments in Task List

2. Task activity gives GUID of the task. Therefore query should be based on GUID, not list item id.

This worked for me.

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Workflow Hero

Re: Approver Comments

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Instead of Value> Source = Workflow Task , switch to  task list of the corresponding list were the item is created. And you should see the comments options to select.

Hope that answers the question.

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