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Automation Master
Automation Master

Approver Comments

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Hi All,

This should be a simple thing to do, but I'm having issues.

Venturing into the world of Nintex for O365 and having issues with the Approvers Comments.

I have a task that completes successfully, I store the ID from the task in variable (turns out this is a GUID not the list ID) and then using this to do a lookup and and return "Approver Comments". Not getting anything returned in the query. I've edited the form using a Nintex form and checked the controls and it seems the "Comments" field is connected to a column called "Comments" (not "Approver Comments"). "Approver Comments" is not available to connect to from the form designer. And in my List query, there is no column called "Comments" to select.


Confused.

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Nintex Newbie

Re: Approver Comments

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Works fine for me,

- Store TaskItemID from the approval Task into variable

- Once tasks is complete you can get approval comments from the "Comments" field in the Workflow Tasks list when GUID = TaskItemID

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Automation Master
Automation Master

Re: Approver Comments

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Hi there,

I am seeing Comments in the query list output column selection.   Are you sure you are referencing a "Task List" in your query list and not another list by mistake?

Thanks,

Mike

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Automation Master
Automation Master

Re: Approver Comments

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So this is is my task where I'm setting a variable for the taskID

This stores a GUID (which is different to on-prem, which confused me. Why a GUID?).

Then this is Nintex Form I'm creating for my task. It only allows me to connect my comments box to Body or Comments, no Approver Comments option.

Then this is the screenshot of me Setting a variable using the Workflow Tasks list, which is the list the tasks are stored in. As you can see the only option available to me is the "Approver Comments", no "Comments" and using this returns nothing.

Here's my Workflow task list settings, no Approver Comments. So to me this means the action in my screenshot above, is not functioning/configured correctly.

 

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Automation Master
Automation Master

Re: Approver Comments

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Tried using a Query List action instead, same issue.

No sign of "Comments" or "Approver Comments" in this case.

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Automation Master
Automation Master

Re: Approver Comments

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That  is strange.   Maybe try running a workflow with a  task that has the  comments box connected to the comments (which it is by default  -  just different name for the column here in the O365 realm),  and once you have a task completed in the list, see if the Comments appears on the Query List action.   I already have  tasks in mine, so it would be interesting to see if it needs  "triggered"  to come to life.

-Mike

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Automation Master
Automation Master

Re: Approver Comments

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I managed to get this to go but have no idea how.  I experienced exactly the same behaviour as what Ryan described.  i.e. I set a variable (instead of using Query List).

In those variable settings, I say get the information from another list and choose Workflow Tasks.  I did not have the "Comments" column available to me in the drop down.

I then decided to have a poke around in the Workflow Tasks list and the only thing I did was modify the default view and saw there was indeed a comments column.  I decided to display that in the default view.

Then going back to the workflow, now I suddenly have a comments field to choose.  I have no idea how/why it decided to display itself.  I'm also certain that there were way more fields to choose from in the drop down than before.

The other thing that I get that differs from what is written here is the Assign a Task Task ID is the list ID of the task, not the GUID... 

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Automation Master
Automation Master

Re: Approver Comments

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I'll try this approach ‌ and see if the behavior is consistent.

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Automation Master
Automation Master

Re: Approver Comments

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Hi Ryan,

It was bugging me so I performed more investigations.  I don't have the answer exactly but I think I've got a workaround that will guarantee the comments field is available.  I think it has something to do with the Task or Nintex task content type being modified.  Here were my steps to come to this conclusion:

1. New tenant.  Nintex is installed.  Basic workflow was published which included an "Assign a Task" action.  Checked out the Workflow Tasks list and confirm the comments field doesn't exist:

2. Went and changed my "Assign a Task" action and turned on Lazy Approval.  I used the new email with actionable message option.  Not sure if this matters or not.  Suddenly the task list has changed.  So a content type has been modified or changed I suspect.  New fields include the comments field and the Nintex Task Outcome field

Short answer for the workaround: publish a workflow with an "assign a task" action where lazy approval is turned on.

Cheers,

Chris

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Nintex Newbie

Re: Approver Comments

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Ryan Greenaway‌ I am seeing similar behavior in my tenant. I see Approver Comments in the columns to select. But that column is  not populated with comments from task form. I have customized my task form and the comments box is connected to "Comments" field.

I wonder why we see "Approver Comments" when no such column exists in Task list. Did this ever work for you?

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