Redirected to OOTB task form instead on Nintex mobile task form

  • 16 November 2017
  • 3 replies
  • 2 views

Badge +4

I have an approval workflow and I created a custom Nintex mobile task form for SharePoint 2013 on-premise.  When users get an approval Email, they can click on the approval task and it will display the Nintex form.  However, when the user clicks on the approval task link in their Email, it redirects to the SharePoint OOTB task form instead of the Nintex mobile task form.

 

Ex:

On their mobile device, the user is directed here:

https://server/sites/Home/_layouts/15/mobile/editforma.aspx?List=de4ad857%2D878e%2D403a%2Da630%2Dc903d90fe0b0&ID=254

 

They should be directed here:

https://server/Home/_layouts/15/NintexForms/Mobile/DispForm.aspx?List=de4ad857%2D878e%2D403a%2Da630%2Dc903d90fe0b0&View=5a1debf6%2D565b%2D460b%2D8836%2Dfc9bc41280a4&ID=254

 

Can anyone advise how to fix this so the user is directed to the Nintex mobile task form?


3 replies

Badge +9

They're accessing it through their phone? Do they have the nintex mobile app? You may need to create another layout of the form in case they don't have nintex mobile but they want to access the form on their smartphone.... just a guess

Badge +4

After trying a few search query combinations, I found this useful article that resolved my issue.

 

Badge +1

@apham , would your repost the link to the article. It's not on your post. 

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