Query User Profile action can't find user(s)

6 years ago
27 September 2017
4 replies
172 views

toonshorty
0 replies

Hi all,

I'm trying to use the Office 365 Query User Profile action to get some details from the UPS. The list contains a user column which has a user selected. I'm tried using both the login name and email address of the user field for the lookup, but neither work.

When running the workflow, it suspends at the query action with the following error:

User 'i:0#.f|membership|ben.short@synergi.it' does not exists or user profile cannot be found.

I have tried the same action on another tenancy and get the same error, so it doesn't seem to be isolated to a single environment/tenant.

Loading the following URL does return results however, suggesting the issue isn't with the UPS itself.

/_api/sp.userprofiles.peoplemanager/getpropertiesfor(%27i%3A0%23.f%7Cmembership%7Cben.short@synergi.it%27)

Has anyone had any similar issues?

4 replies

Userlevel 6

+16

Firstly you must grant access to workflow.

Take a look at >>> Grant permissions to the User Profiles service

Userlevel 5

+13

Hey Ben, the action wants an email address format. So, in your workflow action, in the "User name (Email address)" field, click "Advanced Lookup," then navigate to the item you want, then click the "x" next to it before you click "insert"